Shipping and Delivery Policy

Last updated: August 19, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking, and related procedures applicable to purchases made from BDOJ OUTDOOR.

Please review this Policy before placing an order.

1. Company Information

The online store is operated by:

Company name: BDOJ OUTDOOR
CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Email: betel9900@gmail.com
Telephone: 40444890

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

  • Destination country or region;

  • Local carrier coverage;

  • Customs or import restrictions;

  • Product availability;

  • Product type;

  • Package size or weight; and

  • Other logistical limitations.

Available delivery options will normally be displayed during checkout.

If we are unable to deliver to the address provided, we may contact you or cancel the affected order.

If payment has already been collected for an order that cannot be fulfilled, the relevant amount will be refunded in accordance with our applicable policies.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may take longer where:

  • Payment requires additional verification;

  • The delivery address is incomplete or incorrect;

  • Additional customer information is required;

  • The order contains multiple products;

  • A product is temporarily unavailable;

  • Fraud-prevention checks are required; or

  • We experience an unusually high volume of orders.

If additional information is required to process your order, we may contact you using the information provided during checkout.

4. Estimated Delivery Time

Estimated standard shipping time within eligible European destinations is generally:

5–7 business days after dispatch

Please note that the estimated delivery period does not include the 1–2 business day order-processing period.

For example:

Order processing: approximately 1–2 business days
Estimated shipping: approximately 5–7 business days after dispatch

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly offered and confirmed.

Actual delivery time may vary depending on the destination and carrier.

5. Factors That May Affect Delivery

Delivery may occasionally take longer because of circumstances including:

  • Carrier congestion;

  • Customs inspections;

  • Customs clearance;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • Strikes;

  • Remote delivery areas;

  • Islands;

  • Limited carrier coverage;

  • Incorrect or incomplete delivery information;

  • Government or regulatory restrictions; or

  • Other circumstances outside our reasonable control.

Where a shipment is delayed, we will provide reasonable assistance where appropriate.

6. Shipping Charges

Any applicable shipping charge will be displayed during checkout before the order is submitted.

Where free shipping is offered for a particular order, product, or destination, this will be stated on the product page, promotional material, or checkout page where applicable.

Shipping charges may depend on:

  • Destination;

  • Product;

  • Package size;

  • Package weight;

  • Selected delivery method; and

  • Carrier requirements.

Additional shipping costs may arise where:

  • A special or expedited delivery service is requested;

  • Redelivery is required because of incorrect customer-provided information;

  • A parcel is not collected;

  • A delivery destination requires additional carrier charges; or

  • Other special delivery arrangements are requested.

Where advance disclosure is required, applicable charges will be communicated before they are charged.

7. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may include:

  • Order number;

  • Products ordered;

  • Quantity;

  • Order value;

  • Delivery information;

  • Payment method; and

  • Other relevant order details.

Please review your order confirmation carefully.

If any information is incorrect, contact us as soon as possible at:

betel9900@gmail.com

An order confirmation means that we have received the order. It does not necessarily mean that the parcel has already been dispatched.

8. Dispatch Confirmation

Once your parcel has been handed to the delivery carrier, a shipping or dispatch confirmation may be sent to the email address used when placing the order.

Where available, the confirmation may include:

  • Carrier name;

  • Tracking number;

  • Tracking link;

  • Dispatch date; and

  • Other relevant delivery information.

Please also check your spam or junk email folder if you do not receive an expected shipping confirmation.

9. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address provided when the order was placed.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If your tracking number does not immediately show information, please wait and try again later.

If tracking information has not updated for an extended period, please contact us and provide your order number.

10. Cash on Delivery

Cash on Delivery (“COD”) may be available for eligible orders and destinations where this payment option is displayed during checkout.

Where Cash on Delivery is selected:

  • Payment is made to the delivery carrier when the parcel is delivered;

  • The customer may need to prepare the appropriate amount where required by the carrier;

  • Available payment methods may vary depending on the local carrier;

  • Delivery or identity confirmation may be required; and

  • The customer should ensure that someone is available to accept the parcel where required.

Cash on Delivery may not be available for every:

  • Country;

  • Postal code;

  • Product;

  • Order value; or

  • Delivery method.

If Cash on Delivery is unavailable for an order, the option will not normally appear during checkout.

11. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check:

  • Recipient name;

  • Street address;

  • House or apartment number;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address

before submitting your order.

If you notice an error, contact us immediately at:

betel9900@gmail.com

If the parcel has not yet been dispatched, we may be able to update the address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Where permitted by applicable law, reasonable additional shipping costs resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility.

12. Changing or Cancelling an Order

Please contact us as soon as possible if you wish to change or cancel an order.

We will make reasonable efforts to assist you.

However, once an order has entered processing, fulfilment, or shipment, it may no longer be possible to modify or voluntarily cancel the order.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

13. Delivery Attempts

Depending on the carrier and destination, delivery may require the recipient to be available at the delivery address.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again;

  • Contact the recipient;

  • Leave appropriate delivery instructions;

  • Send the parcel to a collection point; or

  • Return the parcel to the sender.

Customers should monitor available tracking information and carrier notifications.

14. Unclaimed or Refused Parcels

If a parcel is not collected or is refused, it may be returned to us.

Where the refusal or failure to collect is not based on a statutory right or a confirmed error attributable to us, reasonable additional shipping or return costs may be the customer's responsibility where permitted by applicable law.

This does not limit any statutory consumer rights.

For Cash on Delivery orders, please contact us as soon as possible if you no longer wish to receive an order.

15. Delayed Shipments

If your estimated delivery period has passed and the parcel has not arrived, please first review the tracking information.

Delivery delays may occur because of:

  • Carrier congestion;

  • Customs processing;

  • Public holidays;

  • Severe weather;

  • Transportation disruptions;

  • Incorrect delivery details; or

  • Other circumstances outside our reasonable control.

If the tracking information has not been updated for an extended period, contact us with your order number.

We will review the available shipment information and, where appropriate, contact the carrier.

16. Lost or Undelivered Parcels

A parcel is not necessarily considered lost immediately after the estimated delivery date has passed.

If you believe a parcel may be lost, please first:

  • Check the tracking information;

  • Confirm that the delivery address is correct;

  • Check with household members;

  • Check reception areas or mailrooms;

  • Check designated safe locations; and

  • Contact the local carrier where appropriate.

If the parcel still cannot be located, contact us at:

betel9900@gmail.com

Please include your order number.

We will review the matter and, where appropriate, investigate the shipment with the carrier.

If the parcel is confirmed as lost under circumstances for which we are responsible, an appropriate solution may include:

  • Replacement shipment; or

  • Refund.

The appropriate solution will depend on product availability, the circumstances of the shipment, and applicable consumer law.

17. Damaged Parcels or Products

Please inspect your parcel and product as soon as possible after delivery.

If the parcel or product arrives damaged, contact us promptly.

Please provide:

  • Your order number;

  • A description of the damage;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label; and

  • A video demonstrating the issue where relevant.

Please keep the original packaging until the issue has been reviewed.

If the product is confirmed to have been damaged during shipment, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

18. Incorrect Products

If you receive a product different from the one you ordered, please contact us promptly at:

betel9900@gmail.com

Please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product received;

  • Photographs of the parcel; and

  • A photograph of the shipping label.

After reviewing the information, we may arrange an appropriate replacement, return, or refund.

19. Missing Products or Components

If your parcel arrives with a product, accessory, component, or part missing, please contact us promptly.

Please provide:

  • Your order number;

  • Details of the missing item;

  • Photographs of all products received;

  • Photographs of the packaging; and

  • A photograph of the shipping label.

We will review the issue and provide an appropriate solution where the claim is confirmed.

20. Customs, VAT, and Import Charges

Orders delivered across national borders may be subject to:

  • Customs inspections;

  • Customs duties;

  • Import taxes;

  • Value-added tax (VAT);

  • Customs clearance fees;

  • Handling charges; or

  • Other charges imposed by authorities in the destination country.

Where applicable taxes, customs charges, or import fees are included in the amount collected during checkout, this will be indicated where reasonably possible.

Unless expressly stated otherwise during checkout, customers may be responsible for customs duties, import taxes, and other charges imposed independently by the destination country's authorities.

Such charges are imposed by the relevant authorities and may be outside our direct control.

Customers are responsible for ensuring that products ordered may lawfully be imported into their destination country.

21. Risk of Loss or Damage

For consumer orders, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where the customer independently appoints a carrier that was not offered by us, different rules may apply in accordance with applicable law.

Nothing in this section limits mandatory consumer rights.

22. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Our voluntary return policy and any applicable statutory withdrawal rights remain separate from this Shipping and Delivery Policy.

Consumers may have a statutory right to withdraw from eligible distance purchases within the applicable legal period.

Where a return is caused by:

  • A defective product;

  • Damage during delivery;

  • An incorrect product;

  • Missing components; or

  • Another confirmed error attributable to us,

return arrangements will be handled according to our Return and Refund Policy and applicable consumer law.

23. Events Outside Our Reasonable Control

We are not responsible for delays caused solely by events outside our reasonable control, subject to applicable mandatory law.

These events may include:

  • Extreme weather;

  • Natural disasters;

  • War or civil unrest;

  • Government restrictions;

  • Customs restrictions;

  • Strikes;

  • Carrier interruptions;

  • Transportation disruptions;

  • Telecommunications failures; or

  • Other exceptional logistical events.

Where such an event affects an order, we will take reasonable steps to reduce the impact where possible.

Mandatory consumer rights remain unaffected.

24. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

  • Delivery destinations;

  • Carrier arrangements;

  • Delivery times;

  • Shipping procedures;

  • Payment or Cash on Delivery arrangements;

  • Legal or regulatory requirements; or

  • Business operations.

The latest version will be published through our Shopify store.

Changes will not reduce mandatory rights that already apply to an existing purchase.

25. Contact Us

For questions concerning:

  • Shipping;

  • Order processing;

  • Delivery;

  • Shipment tracking;

  • Delayed parcels;

  • Lost parcels;

  • Damaged parcels; or

  • Other delivery-related matters,

please contact:

BDOJ OUTDOOR
CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Email: betel9900@gmail.com
Telephone: 40444890

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.