Last updated: August 19, 2026
Welcome to the BDOJ OUTDOOR Frequently Asked Questions page.
Here you can find answers to common questions about ordering, payment, shipping, delivery, returns, refunds, and customer support.
If you cannot find the answer you need, please contact us at betel9900@gmail.com.
1. Where do you deliver?
We currently provide delivery to eligible destinations throughout Europe.
Delivery availability may vary depending on:
- Destination country or region;
- Postal code;
- Local carrier coverage;
- Product availability;
- Package size or weight;
- Customs or import restrictions; and
- Other logistical limitations.
Available delivery options will normally be shown during checkout.
2. How long does order processing take?
Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally take longer if:
- Payment requires verification;
- The delivery address is incomplete;
- Additional customer information is required;
- A product is temporarily unavailable;
- Fraud-prevention checks are required; or
- We are experiencing unusually high order volumes.
3. How long does delivery take?
Estimated standard delivery time within eligible European destinations is generally:
5–7 business days after dispatch.
Please note that this estimate does not include the 1–2 business day order-processing period.
Delivery times are estimates and may occasionally be affected by carrier delays, customs procedures, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
4. How can I track my order?
Where tracking is available, tracking information will normally be sent to the email address used when placing your order.
Your shipping confirmation may include:
- Carrier name;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other relevant shipping information.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If your tracking information has not updated for an extended period, please contact us at:
5. What payment methods do you accept?
For eligible orders, available payment methods may include:
✓ PayPal
Pay online using PayPal where this option is available during checkout.
✓ Cash on Delivery (COD)
Pay when your parcel is delivered where Cash on Delivery is available for your destination.
Only the payment methods displayed during checkout are available for the relevant order.
Payment availability may vary depending on:
- Destination;
- Postal code;
- Product;
- Currency;
- Order value; and
- Delivery provider.
6. How does PayPal payment work?
Where PayPal is available during checkout, you may select it as your payment method.
You may be redirected to PayPal or use PayPal's payment interface to:
- Sign in;
- Select your payment method;
- Verify your identity;
- Approve the transaction; and
- Complete any required security checks.
BDOJ OUTDOOR will never ask you to provide your PayPal password or login credentials by email or telephone.
7. How does Cash on Delivery work?
Where Cash on Delivery is available, payment is made when the parcel is delivered.
Depending on the courier and destination, you may need to pay:
- In cash;
- Using the exact amount requested by the courier; or
- Using another payment method accepted by the courier.
Cash on Delivery is not available for every country, postal code, product, or order value.
If COD is unavailable for your order, it will normally not appear during checkout.
8. Is my payment secure?
We take reasonable measures designed to provide a secure purchasing environment.
Payments handled by independent providers such as PayPal are processed using their own payment systems and security procedures.
For your security:
- Never send passwords by email;
- Never provide your PayPal login details to customer support;
- Only use payment methods shown during checkout;
- Review your order before confirming payment; and
- Keep your payment and order confirmations.
9. What currency will I be charged in?
The applicable currency and final amount payable will be displayed during checkout before you submit your order.
Your bank or payment provider may independently apply:
- Currency conversion;
- Exchange-rate adjustments; or
- Other payment-provider charges.
These third-party charges are outside our direct control.
10. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Email: betel9900@gmail.com
If your order has not yet entered processing or shipment, we may be able to assist.
Once your order has entered fulfilment or has already been dispatched, changes or voluntary cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
11. What should I do if I entered the wrong delivery address?
Please contact us immediately at:
If your order has not yet been dispatched, we may be able to update the address.
Once the parcel has been shipped, we cannot guarantee that the delivery address can be changed.
Additional delivery costs caused by incorrect or incomplete information supplied by the customer may be the customer's responsibility where permitted by law.
12. What happens if my parcel is delayed?
Delivery delays may occasionally occur because of:
- Carrier congestion;
- Customs procedures;
- Public holidays;
- Severe weather;
- Transportation interruptions;
- Incorrect delivery details;
- Remote delivery locations; or
- Other circumstances outside our reasonable control.
If your estimated delivery period has passed and your tracking information has not updated for an extended period, please contact us.
We will review the available shipment information and, where appropriate, contact the carrier.
13. What should I do if my parcel appears to be lost?
If you cannot locate your parcel, please first:
- Review the tracking information;
- Confirm your delivery address;
- Check with household members;
- Check reception areas or mailrooms;
- Check any designated safe delivery location; and
- Contact the local carrier where appropriate.
If the parcel still cannot be located, contact us at:
Please include your order number.
If the parcel is confirmed as lost under circumstances for which we are responsible, we will provide an appropriate solution, which may include a replacement or refund.
14. What should I do if my order arrives damaged?
Please inspect your parcel and product as soon as possible after delivery.
If your order arrives damaged, contact us promptly and provide:
- Your order number;
- A description of the damage;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where relevant.
Please keep the original packaging until the issue has been reviewed.
15. What if I receive the wrong product?
If you receive a product different from the one you ordered, please contact us promptly.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product received;
- Photographs of the packaging; and
- A photograph of the shipping label.
After reviewing the information, we may arrange an appropriate replacement, return, or refund.
16. What if an item or accessory is missing?
If your parcel arrives with a missing product, component, or accessory, please contact us.
Please provide:
- Your order number;
- Details of the missing item;
- Photographs of all products received;
- Photographs of the packaging; and
- A photograph of the shipping label.
We will review the issue and provide an appropriate solution where confirmed.
17. What is your return period?
We provide a 30-day voluntary return policy for eligible products, subject to the conditions stated in our Return and Refund Policy.
Eligible customers may request a return within 30 days after receiving the product.
For voluntary returns, products should generally be returned:
- In the condition in which they were received;
- Unused or unworn;
- With original accessories and components; and
- In the original packaging where reasonably possible.
Proof of purchase may be required.
18. Do EU/EEA customers have a 14-day right of withdrawal?
Eligible consumers may have a statutory 14-day right of withdrawal for qualifying distance purchases.
Where this statutory right applies, the consumer may withdraw from the purchase without giving a reason within the applicable legal period.
This statutory withdrawal right is separate from our voluntary 30-day return policy.
Nothing in our commercial return policy limits mandatory consumer rights.
19. Who pays return shipping costs?
Where a consumer exercises an applicable statutory 14-day right of withdrawal and has been properly informed of the obligation to pay return costs, the consumer is generally responsible for the direct cost of returning the goods.
Customers are also generally responsible for return shipping costs for voluntary change-of-mind returns under our 30-day return policy.
However, reasonable return shipping costs will normally be handled by us where the return is caused by:
- A defective product;
- A product damaged during delivery;
- An incorrect product;
- Missing components or accessories; or
- Another confirmed error attributable to us.
Your reference return policy likewise distinguishes customer-paid withdrawal/change-of-mind return shipping from merchant-paid return costs for defective, damaged, incorrect, or incomplete goods.
20. How do I request a return?
Before sending any product back, please contact:
Email: betel9900@gmail.com
Please provide:
- Your order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where relevant.
Please wait for the applicable return instructions before sending the product.
For full details, please review our Return and Refund Policy.
21. Where should I send my return?
Please contact us before sending any return.
Approved returns should be sent according to the return instructions provided to you.
Do not automatically send products to an address without first confirming the applicable return procedure.
Our registered business address is:
BDOJ OUTDOOR
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark
However, you should still contact us before returning a product.
22. When will I receive my refund?
Once a returned product has been received and reviewed, we will notify you regarding the status of your refund.
For approved voluntary returns, refund timing may depend on:
- The type of return;
- Payment method;
- Date the returned product is received;
- Date proof of return is provided; and
- Bank or payment-provider processing times.
For PayPal payments, approved refunds will normally be returned through the original PayPal transaction or another appropriate method.
For Cash on Delivery orders, we may need to contact you to arrange an appropriate refund method.
Where a statutory withdrawal right applies, refunds will be handled within the applicable legally required period.
23. What happens if I paid using Cash on Delivery and need a refund?
Because Cash on Delivery payments are collected physically during delivery, the original payment method may not support an automatic electronic refund.
If a refund is approved, our customer support team may contact you to arrange an appropriate refund method.
For security reasons, we will never ask for:
- Online banking passwords;
- PayPal passwords;
- Complete payment login credentials; or
- Other sensitive authentication information.
24. What should I do if I was charged twice?
If you believe you have been charged more than once for the same order, contact us promptly.
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Payment date;
- Amount charged; and
- Relevant transaction information.
Do not send passwords or complete payment credentials.
25. Are VAT, customs duties, or import charges included?
Orders delivered across national borders may be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Customs clearance fees;
- Handling charges; or
- Other charges imposed by authorities in the destination country.
Where such charges are included in the amount collected from you, this will be indicated where reasonably possible during checkout.
Unless expressly stated otherwise, customers may be responsible for charges independently imposed by authorities in the destination country.
Please review our Shipping and Delivery Policy for additional details.
26. What happens if I refuse a Cash on Delivery parcel?
If you no longer wish to receive a COD order, please contact us as soon as possible before dispatch.
Repeated or unjustified refusal of Cash on Delivery parcels may result in COD availability being restricted for future orders where permitted.
This does not affect any applicable statutory withdrawal, cancellation, return, or consumer protection rights.
27. Can I return a defective product?
Yes.
If your product is defective or otherwise does not conform to the purchase agreement, please contact us promptly.
Provide your:
- Order number;
- Description of the problem;
- Photographs;
- Video where appropriate; and
- Any other information reasonably necessary to review the issue.
Do not send the product back until you receive the appropriate return instructions.
Mandatory statutory rights for defective or non-conforming goods remain unaffected.
28. Can I exchange a product?
If you would like an exchange, please contact us at:
Exchange availability may depend on:
- Product availability;
- Product condition;
- Reason for exchange;
- Destination; and
- Applicable return rights.
Where a direct exchange is not available, you may need to return the original product and place a new order.
29. Is my personal information protected?
We process personal information in accordance with our Privacy Policy and applicable data protection requirements.
Personal information may be used where necessary to:
- Process orders;
- Process payments;
- Arrange delivery;
- Provide customer service;
- Manage returns and refunds;
- Prevent fraud; and
- Comply with applicable legal obligations.
Please review our Privacy Policy for complete details.
30. How can I contact customer service?
For questions concerning:
- Products;
- Orders;
- Payments;
- Shipping;
- Tracking;
- Delivery;
- Returns;
- Refunds;
- Damaged products; or
- Other customer service matters,
please contact:
BDOJ OUTDOOR
CVR Number: 46407911
Responsible Person: Betel Derso Ortved Jørgensen
Registered Address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark
Email: betel9900@gmail.com
Telephone: 40444890
When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.