Return and Refund Policy

Last updated: August 19, 2026

This Return and Refund Policy applies to purchases made from BDOJ OUTDOOR (“we,” “us,” “our,” or the “Company”).

We want our customers to shop with confidence. Please read this Return and Refund Policy carefully before making a purchase.

Nothing in this Policy is intended to limit or exclude any mandatory consumer rights available under applicable Danish, European Union (“EU”), or European Economic Area (“EEA”) consumer protection law.

1. 30-Day Return Policy

In addition to any statutory rights available to you, we offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return, the product must generally:

• Be in the same condition as when it was received;

• Be unused, unworn, and undamaged;

• Include all original accessories, components, manuals, and other items supplied with the product;

• Include original tags or labels where applicable;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Products showing signs of excessive use, misuse, accidental damage, unauthorized modification, missing components, or other deterioration beyond what is reasonably necessary to inspect the product may not qualify for a full refund, except where mandatory consumer law provides otherwise.

Your statutory rights, including rights relating to defective or non-conforming goods, are not affected by these voluntary return conditions.

2. How to Request a Return

Before returning any product, please contact us to request return authorization and return instructions.

Email: betel9900@gmail.com
Telephone: +45 40 44 48 90

When contacting us, please provide:

• Your full name;

• Your order number;

• The email address used when placing the order;

• The product you wish to return;

• The reason for the return; and

• Photographs or videos where the return concerns damage, defects, missing components, or an incorrect product.

Please do not send a product back before receiving our return instructions.

Returns sent without prior contact may be delayed or may not be accepted where permitted by applicable law.

3. Return Address

Unless we provide you with a different authorized return address, approved returns should be sent to:

BDOJ OUTDOOR
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Please contact us before shipping any return so that we can provide the appropriate return instructions.

Do not send a return parcel on a Cash on Delivery (“COD”), collect-on-delivery, or postage-due basis unless we have expressly agreed to this in advance.

Unauthorized COD or postage-due returns may be refused.

4. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

• Your product arrives damaged;

• The product is defective or does not function as reasonably expected;

• You receive a product different from the one ordered;

• Components or accessories are missing; or

• The parcel shows significant signs of damage during transportation.

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs of the product;

• Photographs of the outer packaging;

• A photograph of the shipping label; and

• A video demonstrating the issue where reasonably relevant.

Please keep the original product and packaging until we have reviewed your claim.

After reviewing the information, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Reshipment of missing components;

• Price reduction;

• Return; or

• Refund.

Where a return is required because the product is confirmed to be defective, damaged during delivery, incorrectly supplied, incomplete, or otherwise non-conforming due to circumstances for which we are responsible, you will not be required to bear reasonable return shipping costs.

5. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns for hygiene, health, safety, personalization, or other legitimate reasons.

Examples may include:

• Perishable products or goods liable to deteriorate rapidly;

• Custom-made or personalized products;

• Products made according to the customer's specifications;

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Hazardous materials;

• Flammable liquids or gases;

• Goods that become inseparably mixed with other items after delivery;

• Sealed audio, video, or software products where applicable after the seal has been removed; and

• Other products excluded from withdrawal or return rights under applicable law.

These exclusions do not affect any mandatory rights you may have where a product is defective, damaged, incorrectly supplied, or otherwise non-conforming.

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

6. Sale Items and Gift Cards

Unless mandatory consumer law requires otherwise, certain gift cards or products specifically excluded from our voluntary commercial return program may not qualify for voluntary returns.

However, a discounted or sale price does not remove any statutory rights that apply to defective, damaged, incorrect, or non-conforming goods.

Any applicable statutory right of withdrawal also remains unaffected.

7. Exchanges

If you wish to obtain a different model, size, version, or variation, please contact us.

Depending on product availability, we may:

• Arrange a direct exchange; or

• Ask you to return the original product and place a new order.

Direct exchanges cannot always be guaranteed because stock availability may change.

Any statutory consumer rights remain unaffected.

8. EU/EEA 14-Day Statutory Right of Withdrawal

If you are a consumer purchasing online or through another qualifying distance-selling method in the EU or EEA, you generally have a statutory right to withdraw from an eligible purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For physical goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your statutory right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may contact us by:

Email: betel9900@gmail.com
Telephone: +45 40 44 48 90

Your notice should contain a clear statement that you wish to withdraw from the purchase.

You may use wording such as:

“I hereby notify you that I wish to withdraw from my purchase of the following goods: [product/order details].”

You are not required to use any specific wording as long as your decision to withdraw is clear.

9. Returning Goods After Exercising the Statutory Right of Withdrawal

After notifying us that you are exercising your statutory right of withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw, unless otherwise required by applicable law.

The deadline is met if you send the goods before the 14-day return period expires.

Unless otherwise instructed by us, returns should be sent to:

BDOJ OUTDOOR
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Please contact us before returning the goods so that we can provide appropriate return instructions.

10. Condition of Goods Under the Statutory Right of Withdrawal

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning, similar to what would normally be permitted in a physical retail store.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for this purpose.

Opening packaging does not automatically remove your statutory withdrawal right unless the product falls within a legal exception, such as certain sealed hygiene or health-protection products.

11. Return Shipping Costs

11.1 Change-of-Mind and Statutory Withdrawal Returns

If you exercise the EU/EEA 14-day statutory right of withdrawal or make an eligible voluntary change-of-mind return under our 30-day return policy, you are responsible for the direct cost of returning the goods, unless:

• We expressly agree in advance to cover the return cost; or

• Applicable mandatory law requires us to bear the cost.

This may include:

• Postage;

• Courier charges;

• Packaging expenses; and

• Other direct costs of returning the goods.

We strongly recommend using a secure and trackable shipping method.

Please retain:

• Your shipping receipt;

• Tracking number; and

• Proof that the parcel was sent

until the return and refund have been completed.

11.2 Defective, Damaged, Incorrect, or Non-Conforming Goods

We will bear reasonable return shipping costs where a return is necessary because:

• The product is defective;

• The product was damaged before or during delivery;

• We supplied the wrong product;

• Products, parts, or accessories are missing; or

• Another confirmed error or non-conformity is attributable to us.

Please contact us before returning the product.

Where appropriate, we may provide:

• A prepaid return label;

• Return shipping instructions; or

• Reimbursement of reasonable return shipping costs.

12. Inspection of Returned Products

Once we receive your returned product, we may inspect it to confirm:

• The identity of the product;

• Its condition;

• Whether all components and accessories have been returned;

• Whether the return qualifies under this Policy; and

• Whether any reduction in value has occurred because of excessive handling or damage.

We will notify you when your return has been reviewed.

Where permitted by law, a refund may be reduced to reflect a reduction in value caused by handling beyond what was reasonably necessary to inspect the goods.

This does not affect your rights where the goods were already defective, damaged, or non-conforming when supplied.

13. Refunds Under the EU/EEA Statutory Right of Withdrawal

Where you validly exercise the applicable statutory right of withdrawal, we will reimburse payments received from you for the withdrawn purchase, including the cost of the least expensive standard delivery method that we offered for the order.

If you selected an express, expedited, premium, or otherwise more expensive delivery service, any additional delivery cost above our least expensive standard delivery option will not normally be reimbursed.

We will make the reimbursement without undue delay and, in any event, within 14 days from the date on which we are informed of your decision to withdraw, subject to applicable law.

For purchases involving physical goods, we may withhold reimbursement until:

• We receive the returned goods; or

• You provide satisfactory evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or legally required, reimbursement will be made using the same payment method used for the original transaction.

You will not be charged a separate refund processing fee by us.

14. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day return policy that fall outside the statutory withdrawal period, we will inspect the returned product and notify you whether your refund has been approved.

If approved, the refund will normally be processed within 10 business days after approval.

Where reasonably possible, the refund will be issued to the original payment method.

If the original payment method cannot reasonably receive a refund, including certain Cash on Delivery transactions, we may contact you to arrange an appropriate alternative refund method.

Banks, payment providers, and financial institutions may require additional time to make the refunded amount visible in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us.

15. Cash on Delivery Orders

Where Cash on Delivery (“COD”) is available, the same applicable return and statutory consumer rights apply.

Because COD payments are collected at delivery rather than through an online payment transaction, an approved refund may need to be processed through another suitable method.

We may request reasonable payment information necessary to issue the refund.

We will never ask you to send account passwords or other sensitive login credentials by email.

Refusing a COD parcel without first contacting us is not the recommended method for exercising a statutory right of withdrawal. Please contact us directly and clearly notify us if you wish to cancel or withdraw from an order.

16. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to stop the order before shipment.

However, if the order has already been processed or dispatched, cancellation may no longer be operationally possible and you may instead need to exercise the applicable withdrawal or return procedure.

Any statutory cancellation or withdrawal rights remain unaffected.

17. Statutory Rights for Defective or Non-Conforming Goods

This Return and Refund Policy does not replace or restrict any statutory rights available to consumers under applicable Danish or European consumer law.

If goods are defective, damaged, incorrectly supplied, or do not conform to the purchase agreement, you may have legal rights that are separate from our voluntary 30-day return policy and the 14-day statutory withdrawal right.

Available remedies may include, depending on applicable law and the circumstances:

• Repair;

• Replacement;

• A proportionate reduction in price; or

• Termination of the purchase and refund.

Nothing in this Policy is intended to waive or reduce rights that cannot legally be excluded or limited.

18. Abuse of the Return Process

We reserve the right, to the extent permitted by applicable law, to investigate returns involving suspected:

• Fraud;

• Product substitution;

• Deliberate damage;

• False claims;

• Repeated misuse of the voluntary return program; or

• Other abusive activity.

This provision does not restrict a customer's lawful statutory consumer rights.

19. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in:

• Applicable laws or regulations;

• Our return procedures;

• Shipping arrangements;

• Payment methods; or

• Business operations.

The latest version of this Policy will be made available through our Shopify store.

Changes will not reduce any statutory rights that already apply to an existing purchase.

20. Company and Contact Information

If you have questions about a return, refund, exchange, damaged product, or statutory withdrawal right, please contact us:

BDOJ OUTDOOR
CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Email: betel9900@gmail.com
Telephone: +45 40 44 48 90