Last updated: September 18, 2026
This Shipping and Delivery Policy applies to purchases made through hvzhqn.shop, operated by BDOJ OUTDOOR.
VERSANDÜBERSICHT / SHIPPING SUMMARY
Versandländer / Shipping countries:
Deutschland und Österreich / Germany and Austria
Versandkosten / Shipping cost:
Kostenloser Versand – 0,00 EUR / Free shipping – EUR 0.00
Bearbeitungszeit / Order processing time:
1–2 Werktage / 1–2 business days
Transportzeit nach Versand / Transit time after dispatch:
5–7 Werktage / 5–7 business days
Gesamte voraussichtliche Lieferzeit / Estimated total delivery time:
6–9 Werktage / 6–9 business days
Versandart / Shipping method:
Die verfügbare Versandart wird an der Kasse angezeigt.
The available shipping method is displayed at checkout.
Sendungsverfolgung / Tracking:
Eine Sendungsverfolgung wird bereitgestellt, sofern verfügbar.
Tracking information is provided where available.
Versandkosten für Deutschland: 0,00 EUR
Shipping cost for Germany: EUR 0.00
Versandkosten für Österreich: 0,00 EUR
Shipping cost for Austria: EUR 0.00
1. Shipping Destinations
We currently ship eligible orders to:
- Germany
- Austria
Shipping availability is confirmed during checkout.
The available shipping options may depend on:
- Destination country;
- Postal code;
- Product;
- Carrier coverage;
- Local delivery restrictions; and
- Other logistical conditions.
If a delivery address cannot be served, an applicable shipping option may not be available during checkout.
2. Shipping Cost
We currently provide free shipping for eligible orders to Germany and Austria.
Shipping fee: EUR 0.00
For eligible orders, checkout should therefore display shipping as:
Free / Kostenlos / EUR 0.00
We do not intend to add undisclosed standard shipping charges after an order has been confirmed.
3. Order Processing Time
Orders are generally processed within:
1–2 business days
Business days generally mean Monday through Friday and exclude public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During exceptional periods, processing may occasionally take longer due to:
- High order volume;
- Public holidays;
- Product availability issues;
- Technical issues; or
- Other operational circumstances.
4. Transit Time
After an order has been dispatched, the estimated transit time is:
5–7 business days
This period refers to transportation after dispatch and does not include the initial order processing period.
5. Estimated Total Delivery Time
The estimated total delivery time is:
6–9 business days
This is calculated as:
1–2 business days processing + 5–7 business days transit
Delivery times are estimates unless expressly stated otherwise.
Actual delivery times may occasionally be affected by:
- Carrier delays;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Customs processing where applicable;
- Incorrect delivery information; or
- Other circumstances outside our reasonable control.
6. Delivery Estimates at Checkout
The delivery method and estimated delivery period shown during checkout apply to the specific order.
Customers should review the information displayed during checkout before confirming the purchase.
If checkout displays a delivery estimate that is more specific than the general estimate in this Policy, the checkout estimate applies to that order.
7. Shipping Confirmation
Once an order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.
Where available, the shipping confirmation may include:
- Carrier name;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other delivery information.
Please ensure that the email address provided when placing an order is accurate.
8. Order Tracking
Where tracking is available, customers may use the tracking number or tracking link provided after dispatch.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If tracking does not update immediately, this does not necessarily mean the parcel has not been shipped.
For tracking enquiries, contact:
Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55
Please include your order number.
9. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
Please check:
- Recipient name;
- Street address;
- House or apartment number;
- Postal code;
- City;
- Country;
- Telephone number; and
- Email address.
If you identify an address error, contact us as soon as possible.
If the order has not yet been dispatched, we may be able to update the address.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
10. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may:
- Be delayed;
- Be held by the carrier;
- Require redelivery;
- Be sent to a collection point; or
- Be returned to the sender.
Reasonable additional shipping costs caused directly by incorrect delivery information may be the customer's responsibility where permitted by applicable law.
11. Failed Delivery Attempts
Depending on the carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
- Attempt redelivery;
- Contact the recipient;
- Leave delivery instructions;
- Send the parcel to a collection point; or
- Return the parcel.
Customers should follow any instructions provided by the carrier.
12. Delayed Orders
If the estimated delivery period has passed, please review any available tracking information.
Tracking information may show:
- Current parcel location;
- Carrier delay;
- Attempted delivery;
- Collection point information;
- Customs processing; or
- Other delivery updates.
If there has been no meaningful update for an extended period, contact us:
Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55
13. Lost Parcels
If you believe a parcel may be lost, please first:
- Review tracking information;
- Confirm the delivery address;
- Check whether another household member received the parcel;
- Check reception or designated delivery areas;
- Review carrier delivery notices; and
- Contact the local carrier where appropriate.
If the parcel still cannot be located, contact us.
If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law.
14. Damaged Parcels
Please inspect your parcel after delivery.
If a parcel or product arrives damaged, contact us promptly.
Where reasonably possible, provide:
- Order number;
- Description of the damage;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label; and
- Video showing the issue where relevant.
Please keep the product and packaging until the matter has been reviewed.
15. Incorrect or Missing Products
If you receive:
- The wrong product;
- A missing product;
- Missing accessories; or
- Missing components,
please contact us promptly.
We will review the issue and provide an appropriate solution.
16. Cash on Delivery
Where Cash on Delivery (COD) is available, it will be displayed during checkout.
COD availability may depend on:
- Destination;
- Postal code;
- Product;
- Order value;
- Carrier; and
- Checkout configuration.
If COD is not displayed during checkout, it should not be assumed to be available.
17. Customs, VAT and Import Charges
Where applicable taxes or charges are included during checkout, they will be reflected in the order total.
Cross-border shipments may be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Clearance charges; or
- Other government-imposed fees.
Any such charges will be handled in accordance with applicable law.
18. Delivery Restrictions
Certain products may be subject to delivery restrictions based on:
- Destination;
- Product type;
- Carrier rules;
- Safety requirements;
- Customs regulations; or
- Applicable law.
If we cannot legally or reasonably deliver an order, we will contact the customer and provide an appropriate solution.
19. Multiple Shipments
An order containing multiple products may occasionally be shipped in more than one parcel.
In such cases:
- Parcels may arrive on different dates;
- Separate tracking numbers may be provided; and
- Different carriers may be used.
Receiving only part of an order does not necessarily mean another item is missing.
20. Risk During Delivery
For consumer purchases, responsibility for accidental loss or damage during delivery will be determined in accordance with applicable consumer law.
Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.
21. Order Changes and Cancellations
If you wish to change or cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to assist.
Once an order has entered fulfilment or has been dispatched, changes may no longer be possible.
Any statutory cancellation or withdrawal rights remain unaffected.
22. Returns
Returns are governed by our Return and Refund Policy.
Customers should contact us before sending a product back.
Unless we provide different authorized return instructions, approved returns should be sent to:
BDOJ OUTDOOR
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark
23. Consumer Rights
Nothing in this Policy is intended to exclude, restrict, or reduce any mandatory consumer right available under applicable law.
Where mandatory law provides greater rights, those legal requirements will apply.
24. Company and Contact Information
BDOJ OUTDOOR
CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen
Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark
Kundenservice / Customer Service:
E-Mail / Email: support@hvzhqn.shop
Telefon / Telephone: +45 50 84 78 55
Website: https://hvzhqn.shop