Contact Information

Last updated: September 18, 2026

If you have questions about our products, orders, payments, shipping, returns, refunds, customer accounts, privacy, or other matters relating to our online store, please contact us using the information below.

1. Business Information

Company name: BDOJ OUTDOOR
CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Website: https://hvzhqn.shop

2. Customer Support

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

For faster assistance, please include relevant information where applicable, such as:

  • Your full name;

  • Order number;

  • Email address used when placing the order;

  • Product name;

  • A clear description of your question or issue; and

  • Photographs or videos where relevant.

Please do not send passwords, online banking credentials, payment account passwords, or other sensitive login information by email or telephone.

3. Order Enquiries

For questions concerning an existing order, please provide:

  • Your order number;

  • Full name;

  • Email address used for the order; and

  • A clear description of your request.

Order enquiries may include:

  • Order confirmation;

  • Order status;

  • Product information;

  • Delivery information;

  • Tracking questions;

  • Address corrections;

  • Cancellation requests; or

  • Other order-related matters.

If an order has already entered processing or has been dispatched, certain changes may no longer be possible.

4. Shipping and Delivery Enquiries

For questions concerning shipping or delivery, please contact:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

Where available, please provide:

  • Order number;

  • Recipient name;

  • Delivery address;

  • Tracking number;

  • Carrier information; and

  • A description of the delivery issue.

For complete shipping conditions, please review our Shipping and Delivery Policy.

5. Returns and Refunds

Before returning any product, please contact us first to request return authorization and receive the applicable return instructions.

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Product you wish to return;

  • Reason for the return; and

  • Photographs or videos where the request concerns damage, defects, missing components, or an incorrect product.

Unless we provide a different authorized return address, approved returns should be sent to:

BDOJ OUTDOOR
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Please do not send a return parcel before contacting us.

For complete return and refund conditions, please review our Return and Refund Policy.

6. Damaged, Defective, Incorrect, or Incomplete Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly.

Where reasonably possible, please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label; and

  • A video showing the issue where relevant.

Please keep the product and packaging until the matter has been reviewed.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, reshipment, price reduction, return, or refund.

7. Payment Enquiries

For questions concerning payment or an existing transaction, please contact:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

Please include:

  • Order number;

  • Full name;

  • Email address used for the order;

  • Transaction amount where relevant; and

  • A description of the issue.

Available payment methods are those displayed during checkout for the applicable order.

We will never ask you to send payment passwords, online banking passwords, or other confidential login credentials by email or telephone.

8. Privacy and Data Protection Requests

If you wish to exercise a privacy or data protection right, including requesting access to, correction of, restriction of, or deletion of eligible personal information, please contact:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

Please clearly describe your request and provide sufficient information for us to identify the relevant customer account, order, or personal information.

We may request additional information where reasonably necessary to verify your identity before processing a privacy request.

For more information, please review our Privacy Policy.

9. Complaints

We aim to handle customer enquiries and complaints fairly and efficiently.

To submit a complaint, please contact:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

Where applicable, please include:

  • Your full name;

  • Order number;

  • A clear description of the issue;

  • The resolution you are requesting; and

  • Relevant photographs or supporting information.

Submitting a complaint does not affect any statutory consumer rights available under applicable law.

10. Official Business Information

BDOJ OUTDOOR

CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55
Website: https://hvzhqn.shop