Payment Policy

Last updated: September 18, 2026

This Payment Policy explains the payment-related terms applicable to purchases made through our online store.

The online store is operated by BDOJ OUTDOOR.

Please review this Policy before placing an order.

1. Company Information

Company name: BDOJ OUTDOOR
CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55
Website: https://hvzhqn.shop

2. Available Payment Methods

The payment methods available for a particular order are those displayed during checkout.

Available payment methods may vary depending on factors such as:

  • Customer location;

  • Destination country;

  • Currency;

  • Product;

  • Order value;

  • Delivery method;

  • Payment provider;

  • Fraud-prevention requirements; and

  • Checkout configuration.

Customers should rely on the payment options actually displayed during checkout for the relevant order.

A payment method that is not displayed during checkout should not be assumed to be available.

3. Cash on Delivery

Where Cash on Delivery (“COD”) is available during checkout, payment may be collected when the order is delivered.

COD availability may depend on:

  • Destination country;

  • Postal code;

  • Product;

  • Order value;

  • Delivery provider;

  • Carrier availability; and

  • Other checkout conditions.

If COD is available for your order, the applicable option or instructions will be displayed during checkout.

Where COD is not displayed during checkout, it should not be assumed to be available.

Customers using COD should follow the payment instructions applicable to the delivery.

4. Online Payment Methods

Where an online payment method is available during checkout, the payment may be processed by Shopify or an independent payment service provider.

Depending on the payment option actually selected, the payment provider may process information such as:

  • Customer name;

  • Billing information;

  • Transaction amount;

  • Payment details;

  • Transaction identifiers;

  • Device information; and

  • Fraud-prevention information.

The availability of a particular online payment method depends on the options actually presented during checkout.

This Policy does not guarantee the availability of any specific card network, digital wallet, bank payment service, or third-party payment platform unless it is displayed during checkout.

5. Payment Currency

The applicable currency will be displayed on the website and during checkout.

Customers should review:

  • Product price;

  • Currency;

  • Shipping charges;

  • Discounts;

  • Taxes where applicable; and

  • Final order total

before confirming an order.

Where a bank or payment provider performs currency conversion, the provider may apply its own exchange rate or fees.

Any currency conversion performed independently by a bank or payment provider is outside our direct control.

6. Order Total

Before submitting an order, checkout will display the applicable total based on the order and checkout configuration.

The final order total may include:

  • Product price;

  • Quantity;

  • Discounts;

  • Shipping charges;

  • Taxes where applicable; and

  • Other charges clearly displayed before order confirmation.

We do not intend to add undisclosed payment charges after an order has been submitted.

7. Payment Authorization

Where an online payment method is used, the transaction may require authorization from a bank, card network, Shopify, payment processor, or other payment provider.

An order may not be processed successfully if:

  • Payment authorization fails;

  • Payment is declined;

  • Payment information is incorrect;

  • The transaction cannot be verified;

  • Fraud is suspected; or

  • Additional verification is required.

An independent payment provider may decline a transaction according to its own systems and rules.

We may not be able to override a payment decision made independently by a bank or payment service provider.

8. Payment Verification

For fraud prevention and account security, payments or orders may be reviewed before fulfilment.

We may reasonably request additional information where necessary to:

  • Verify an order;

  • Confirm payment status;

  • Confirm customer information;

  • Prevent fraud;

  • Prevent unauthorized transactions; or

  • Comply with legal requirements.

We will not ask customers to provide online banking passwords, payment account passwords, PIN codes, or other confidential login credentials by email or telephone.

9. Failed Payments

If a payment attempt fails, possible reasons may include:

  • Insufficient funds;

  • Incorrect payment information;

  • Payment provider restrictions;

  • Bank security controls;

  • Payment authorization failure;

  • Technical problems;

  • Currency restrictions;

  • Customer location restrictions; or

  • Fraud-prevention controls.

If a payment fails, please follow the instructions displayed during checkout or contact the relevant payment provider where appropriate.

You may also contact us at:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

10. Cash on Delivery Payment Failure

Where COD is available, customers should be prepared to complete payment according to the applicable delivery instructions.

If payment cannot be completed at delivery, the carrier may be unable to release the parcel.

A refused or unclaimed COD parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If you wish to cancel or withdraw from an eligible order, please contact us directly and follow the procedure described in our Return and Refund Policy.

11. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us promptly.

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Transaction date;

  • Transaction amount; and

  • A description of the issue.

Where reasonably possible, please avoid sending complete payment card numbers or other sensitive payment credentials by email.

We will review the order and available transaction information and provide appropriate assistance.

12. Pending Payments

Some payment transactions may temporarily appear as pending.

A pending transaction does not necessarily mean that the order has been fully paid or finally accepted.

The final payment status may depend on:

  • Bank authorization;

  • Payment provider processing;

  • Fraud-prevention checks;

  • Technical processing; or

  • Other payment system requirements.

If a pending status remains unresolved for an extended period, please contact your payment provider or our customer support.

13. Payment Confirmation

Where applicable, successful orders may generate an order confirmation or payment confirmation.

Please review the confirmation carefully and ensure that:

  • Customer information is correct;

  • Product selection is correct;

  • Quantity is correct;

  • Delivery address is correct;

  • Payment information is consistent with your order; and

  • Order total is correct.

If you identify an error, contact us as soon as possible.

14. Taxes and VAT

Depending on the destination, applicable law, product, and checkout configuration, prices may include or separately display taxes such as VAT.

Where applicable taxes are collected during checkout, the amount may be reflected in the final order total.

Orders involving cross-border delivery may also be subject to customs duties, import taxes, or other charges imposed by destination authorities.

Please review our Shipping and Delivery Policy for further information concerning customs and import charges.

15. Refunds

Refunds are handled according to our Return and Refund Policy.

Where a refund is approved, we will normally attempt to refund using the original payment method where reasonably possible.

For certain payment methods, including some Cash on Delivery transactions, the original payment method may not support an electronic refund.

In such cases, we may contact the customer to arrange an appropriate alternative refund method.

We may request reasonable payment information necessary to complete the refund.

We will never ask customers to provide:

  • Online banking passwords;

  • Payment service passwords;

  • PIN codes; or

  • Other confidential account login credentials.

16. Refund Processing Time

Refund processing depends on the applicable return or cancellation situation.

Where a statutory right of withdrawal applies, refunds will be processed in accordance with applicable consumer law and our Return and Refund Policy.

For eligible voluntary returns, refunds will normally be processed according to the timeframe stated in our Return and Refund Policy.

After we issue a refund, banks or payment providers may require additional processing time before the refunded amount appears in the customer's account.

17. Payment Information and Privacy

Payment-related personal information is processed according to our Privacy Policy.

Depending on the payment method and order, payment-related information may be processed or shared with parties reasonably necessary to complete or secure the transaction, including where applicable:

  • Shopify;

  • Banks;

  • Payment processors;

  • Payment networks;

  • Delivery providers;

  • Cash on Delivery service providers;

  • Fraud-prevention providers; and

  • Other technical service providers.

Such information may be used for legitimate purposes including:

  • Processing payments;

  • Managing orders;

  • Confirming payment status;

  • Preventing fraud;

  • Arranging delivery;

  • Processing refunds;

  • Resolving payment disputes; and

  • Complying with legal obligations.

18. Payment Security

Customers should complete payment only through the official checkout process provided through our online store.

For safer online shopping, we recommend that customers:

  • Use only payment methods displayed during checkout;

  • Review the website domain before entering payment information;

  • Never send passwords by email;

  • Never provide banking login credentials to customer support;

  • Check the final order total before confirming payment;

  • Keep order confirmation and payment records; and

  • Contact us if suspicious activity is detected.

BDOJ OUTDOOR will never request your online banking password, payment provider password, or PIN code by email or telephone.

19. Unauthorized Transactions

If you believe a payment associated with an order was unauthorized, please contact:

  • Your bank or payment provider where applicable; and

  • Our customer support.

You may contact us at:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

Please provide sufficient information to identify the relevant order without sending unnecessary sensitive payment credentials.

20. Payment Disputes

If you believe there is an error relating to a payment or order, please contact us so that we can review the matter.

Please provide where applicable:

  • Your order number;

  • Full name;

  • Email address;

  • Payment or delivery date;

  • Transaction amount; and

  • A clear description of the issue.

Nothing in this section limits any statutory consumer right or any rights available independently through a bank or payment provider.

21. Chargebacks and Payment Provider Disputes

Where an online payment method permits payment disputes or chargebacks, customers may have rights under the terms of their payment provider.

We encourage customers to contact us first where reasonably possible so that we can review and attempt to resolve an order-related issue.

This does not remove or restrict any independent right that a customer may have under applicable law or through a payment provider.

22. Fraud Prevention

We may use reasonable fraud-prevention measures to protect customers and our business.

An order may be reviewed, delayed, or cancelled where there is reasonable concern regarding:

  • Unauthorized payment;

  • Stolen payment information;

  • Identity fraud;

  • Suspicious transaction activity;

  • Inconsistent customer information; or

  • Other fraudulent activity.

Any such measures will be applied subject to applicable law.

23. Changes to Available Payment Methods

Payment options may change from time to time because of:

  • Payment provider availability;

  • Shopify configuration;

  • Customer location;

  • Currency;

  • Delivery method;

  • Carrier availability;

  • Fraud-prevention requirements; or

  • Changes to our business operations.

The payment methods currently available for an order are those displayed during checkout.

24. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect:

  • Changes to available payment methods;

  • Changes to payment providers;

  • Changes to Cash on Delivery availability;

  • Changes to Shopify or checkout systems;

  • Fraud-prevention requirements;

  • Changes in applicable law; or

  • Changes to our business operations.

The latest version will be published on our website.

The “Last updated” date at the beginning of this Payment Policy indicates when the current version became effective.

25. Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict, or reduce any mandatory consumer right available under applicable law.

Where applicable consumer law provides rights that are greater than those described in this Policy, the mandatory legal requirements will apply.

26. Contact Information

If you have questions concerning payments, Cash on Delivery, failed transactions, refunds, duplicate payments, payment verification, or an existing order, please contact:

BDOJ OUTDOOR

CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55
Website: https://hvzhqn.shop