Return and Refund Policy

Last updated: September 18, 2026

This Return and Refund Policy applies to purchases made through hvzhqn.shop, operated by BDOJ OUTDOOR.

RÜCKGABE- UND ERSTATTUNGSÜBERSICHT / RETURN AND REFUND SUMMARY

Freiwillige Rückgabefrist / Voluntary return period:
30 Tage / 30 days

Gesetzliches Widerrufsrecht EU/EWR / EU/EEA statutory withdrawal right:
14 Tage / 14 days

Rückgabemethode / Return method:
Rücksendung per Post / Return by mail

Zustand der Ware / Product condition:
Neue und leicht gebrauchte Waren werden unter den Bedingungen dieser Richtlinie akzeptiert.
New and lightly used products are accepted subject to this Policy.

Rücksendekosten bei Meinungsänderung / Change-of-mind return shipping:
Vom Kunden zu tragen.
Paid by the customer.

Rücksendekosten bei defekter, beschädigter oder falsch gelieferter Ware / Return shipping for defective, damaged or incorrect goods:
Von BDOJ OUTDOOR zu tragen, soweit gesetzlich erforderlich.
Paid by BDOJ OUTDOOR where required by applicable law.

Wiedereinlagerungsgebühr / Restocking fee:
Keine Gebühr – 0,00 EUR.
No restocking fee – EUR 0.00.

Bearbeitungszeit für genehmigte Rückerstattungen / Refund processing time after approval:
10 Werktage / 10 business days

Rückgabeländer / Return countries:
Deutschland und Österreich / Germany and Austria

Umtausch / Exchanges:
Akzeptiert, sofern anwendbar und verfügbar.
Accepted where applicable and available.

1. 30-Day Voluntary Return Policy

We offer a 30-day voluntary return period for eligible products.

You may request a return within:

30 days from the date you receive the order

This voluntary return policy is in addition to any statutory rights available under applicable law.

2. EU/EEA 14-Day Statutory Right of Withdrawal

Eligible consumers in the EU or EEA generally have a statutory right to withdraw from a qualifying distance purchase within:

14 days

The withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.

You do not need to provide a reason for exercising an applicable statutory right of withdrawal.

To exercise this right, contact:

Email: support@hvzhqn.shop
Telephone: +45 50 84 78 55

3. How to Request a Return

Before returning a product, please contact us.

Please provide:

Full name;
Order number;
Email address used for the order;
Product you wish to return;
Reason for the return; and
Photographs or videos where the return concerns damage, defects, missing parts, or an incorrect product.

Please do not return a product before receiving the applicable return instructions.

4. Return Method

Approved returns must be sent:

By mail

Unless we provide another authorized return address, approved returns should be sent to:

BDOJ OUTDOOR
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Please contact us before sending any return.

Do not send a parcel using Cash on Delivery, collect-on-delivery, or postage-due service unless we have expressly agreed to this in advance.

5. Product Condition

We accept eligible returns of:

New products and lightly used products

Customers may inspect and handle products to the extent reasonably necessary to determine their:

Nature;
Characteristics; and
Functioning.

Returned products should generally:

Be in reasonable condition;
Include relevant accessories and components;
Include original packaging where reasonably possible; and
Include proof of purchase.

Where permitted by law, a refund may be reduced if the product has lost value because of handling beyond what was reasonably necessary to inspect it.

6. Change-of-Mind Returns

For eligible voluntary change-of-mind returns:

The customer is responsible for the direct return shipping cost.

This applies where the product is not defective or incorrectly supplied and the customer simply decides not to keep it.

7. Statutory Withdrawal Return Shipping

Where an applicable statutory right of withdrawal is exercised:

The customer is generally responsible for the direct cost of returning the goods, where permitted by applicable law and where the customer has been properly informed of this responsibility.

8. Defective, Damaged, Incorrect, or Incomplete Products

A product is defective;
A product arrives damaged;
You receive the wrong product;
Components or accessories are missing; or
The product is otherwise non-conforming.

Please provide where reasonably possible:

Order number;
Description of the issue;
Product photographs;
Packaging photographs;
Shipping label photograph; and
Video showing the issue where relevant.

9. Return Shipping for Defective or Incorrect Products

If a return is required because a product is:

Defective;
Damaged during delivery;
Incorrectly supplied;
Incomplete; or
Otherwise non-conforming due to circumstances attributable to us,

BDOJ OUTDOOR will bear reasonable return shipping costs where required by applicable law.

Where appropriate, we may provide:

Return instructions;
A prepaid return label where available; or
Reimbursement of reasonable return shipping costs.

10. Exchanges

We accept exchanges where applicable and where replacement stock is available.

Depending on availability, we may:

Arrange a direct exchange; or
Ask you to return the original product and place a new order.

An exchange cannot be guaranteed until replacement stock is confirmed.

11. Non-Returnable Products

Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by law.

These may include:

Personalized products;
Products made to customer specifications;
Perishable products;
Certain unsealed hygiene or health-protection products;
Certain digital products or services; and
Other products legally excluded from return or withdrawal rights.

These exclusions do not remove mandatory rights relating to defective or non-conforming products.

12. No Restocking Fee

We do not charge a separate restocking fee for eligible returns.

Restocking fee: EUR 0.00

13. Refund Processing Time

For eligible voluntary returns, after the returned product has been received, reviewed, and approved, the refund will normally be processed within:

10 business days

This is the processing period used by us after refund approval.

Banks or payment providers may require additional time before the refund appears in the customer's account.

14. Refund Method

Where reasonably possible, refunds will be made using the original payment method.

For certain payment methods, including some Cash on Delivery orders, the original payment method may not support an electronic refund.

In such cases, we may contact the customer to arrange an appropriate alternative refund method.

We will never ask for:

Online banking passwords;
Payment account passwords;
PIN codes; or
Other confidential login credentials.

15. EU/EEA Statutory Withdrawal Refunds

Where a valid statutory right of withdrawal is exercised, reimbursement will be handled in accordance with applicable consumer law.

Where required by law, reimbursement includes the cost of the least expensive standard delivery method offered for the order.

Where permitted by law, we may withhold reimbursement until:

We receive the returned goods; or
The customer provides satisfactory evidence that the goods have been sent back,

whichever occurs first.

16. Damaged or Incorrect Product Remedies

Depending on the circumstances and applicable law, an appropriate remedy may include:

Repair;
Replacement;
Reshipment;
Price reduction;
Return; or
Refund.

Mandatory consumer rights remain unaffected.

17. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to stop the order before shipment.

If the order has already been dispatched, the applicable return or withdrawal procedure may need to be used instead.

18. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not automatically constitute a valid exercise of a statutory right of withdrawal.

If you wish to withdraw from a purchase, please contact us directly.

Reasonable additional costs resulting from incorrect delivery information or failure to collect a parcel may be charged where permitted by applicable law.

19. Proof of Purchase

We may request reasonable proof of purchase before processing a return, exchange, replacement, or refund.

Acceptable proof may include:

Order confirmation;
Order number;
Receipt;
Payment confirmation; or
Other information sufficient to identify the transaction.

20. Return Countries

This Return and Refund Policy is configured for eligible customers in:

Germany
Austria

The applicable return terms remain subject to mandatory consumer law.

21. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or reduce any mandatory consumer right available under applicable Danish, EU, or EEA law.

Where mandatory law provides greater rights, those legal requirements will apply.

22. Changes to This Policy

We may update this Policy from time to time to reflect changes in:

Applicable law;
Return procedures;
Shipping arrangements;
Payment systems;
Customer service procedures; or
Business operations.

The latest version will be published on our website.

23. Company and Contact Information

BDOJ OUTDOOR

CVR number: 46407911
Responsible person: Betel Derso Ortved Jørgensen

Registered address:
C/O Betel Derso Ortved Jørgensen
Strandjægervej 28
2791 Dragør
Denmark

Kundenservice / Customer Service:
E-Mail / Email: support@hvzhqn.shop
Telefon / Telephone: +45 50 84 78 55
Website: https://hvzhqn.shop